Returns or Exchanges

Welcome to ELEGANTLIVING DECOR LLC’s Refund Policy! We are committed to ensuring your satisfaction with your purchase. If you need to return or exchange an item, please carefully read the following policy.

1. Return Policy
   Return Conditions
   You may request a return within 30 days of receiving your item. Please ensure that:
   The item is unused and in its original condition;
   The packaging and accompanying accessories are intact;
   You provide proof of purchase (e.g., order confirmation email).
2. Exchange Policy
   If you need to exchange an item (e.g., due to incorrect size or dissatisfaction with the color), please contact us within 30 days of receiving the item. Exchanged items must meet the same conditions as returned items.
3. Return and Exchange Process
   Step 1: Contact Customer Service
   Please contact our customer service team through our website or using the information below to explain your return or exchange request:
   Phone: 813-214-3558
   Email: [email protected]
   Our customer service representatives will respond to your request within 24 hours.
   Step 2: Obtain Return Authorization
   Once your return or exchange request is confirmed to meet the conditions, customer service will provide you with a return authorization and return address.
   Step 3: Package and Ship the Product
   Please package the item in its original packaging, include the return authorization form, and ship it to the following address:
   Return Address: 6420 N GOMEZ AVE TAMPA, FL 33614
   Please keep track of your shipping information to monitor your return package.
4. Refund Processing Time
   Once we receive the returned item and confirm that it meets the return conditions, we will process your refund within 7-10 business days. The refund will be issued to your original payment method.
5. Shipping Fee Policy
   Original shipping fees are non-refundable, as transaction fees and shipping costs will be deducted from the refund. If you return an item due to an incorrect item or product defect, the shipping costs will be covered by us.

Thank you for choosing ELEGANTLIVING DECOR LLC! We hope your shopping experience is enjoyable and we look forward to serving you.